FAQ

Do you charge sales tax or VAT?
We do not charge any sales tax on any order. For EU countries, there is no VAT charged and no import duties will be incurred.

How do i update my account information?
You can update your email address and password in the Account Settings section. You must be logged in to make changes.

Is my payment information safe?
Your payment is secure. We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).

How do i contact customer service?
Funkopopmall Customer Support can be reached through emailorFacebook. Please contact Funkopopmall@outlook.com

Has my order shipped?
Click the Order Status link at the top of our site to check your orders status. If the order status is labeled as "Processed" or "Completed", then it has alerady been shipped.

Track Your Order ?
Click on our website - Customer Service - Track your order link to view the status of your order. After entering your order number, you will see your order information.

How long does it take to receive an order?
Items will be sent within 1-3 days of payment. Most standard delivery orders will be delivered within 10 to 15 days of order processing. For more information, please refer to the SHIPPING & Refund Policy!

How do I return my order?
For more information, please refer to the Shipping and Refund Policy page. This link is located in our website SHIPPING&Refund policy

What if my product is damaged or missing?
We take extra care to package your box contents. However, if you feel products are damaged or missing, please contact Funkopopmall.com and include pictures of reported damages. Submissions are reviewed on a case by case basis, and not all cases will qualify for a replacement.

One-Click Login Platform?
You can shop at Funkopopmall.com using the following platform accounts:
1. Google
2. Facebook
3. Paypal

Payment?
we accept payment method: PayPal.
PayPal can be used at Funkopopmall.com to buy items by PayPal Account, as well as Credit Card ( Visa, MasterCard, Discover, and American Express), Debit Card ( Switch, Solo and Maestro) or E-banking( i.e. using your regular Bank Account), for instance, GiroPay.Payment?

What does Presale mean?
Presale products mean that you know the products that will be released in advance. This product has been put into production. Orders cannot be processed for you in 1-3 days . We guarantee 30 days for you to process orders and update logistics information !
If the order is not processed within 30 days, we will refund the full amount!
Funkopopmall.com adheres to the service tenet of " Credit Management, Customer First".
The exact delivery time depends on the time of the product!
Thank you for your understanding and support!

Funkopopmall.com adheres to the service tenet of "Quality First, Credit Management, Customer First". We have a QA team to check your order products before you package and send them, but sometimes you need to return or exchange. If you are not satisfied with the purchase, please use our cancellation policy and Return refund policy.

If you have more questions, please see our policy information or please contact us!

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